Privacy Policy
At Studio Chique, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and share personal data when you engage with our SMS communication service, as well as your rights regarding your personal data.
1. Information We Collect
When you opt into our SMS service, we may collect the following information:
Phone Number: The mobile phone number you provide to receive SMS communications.
Message Interaction Data: Information regarding the frequency and content of the SMS messages sent to and from your phone number, including whether messages are successfully delivered or undelivered.
User-Provided Data: Any data you provide directly to us through SMS (such as replies, requests for assistance, etc.).
2. How We Use Your Information
Providing SMS Services: To send you account-related updates, order confirmations, promotional offers, marketing materials, or other communications as part of our SMS program.
Customer Support: To respond to your inquiries and assist with any issues or questions you may have regarding our products or services.
Compliance: To comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) in the U.S. and General Data Protection Regulation (GDPR) in the EU.
3. Lawful Basis for Processing (GDPR)
If you are a resident of the European Economic Area (EEA), we will process your personal data only when we have a lawful basis to do so. The lawful bases for processing your data include:
Consent: By opting in to our SMS service, you provide us with explicit consent to send you SMS communications.
Contractual Necessity: We may need to process your information to fulfill the terms of any agreement between us, such as sending order updates or customer support messages.
Legitimate Interests: We may process your data for purposes related to our legitimate business interests, such as improving our services and ensuring compliance with applicable laws.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following situations:
Service Providers: We may share your phone number with third-party service providers like RingCentral, which powers our SMS communication system, for the purpose of delivering SMS messages.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, such as a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner of the business.
5. Data Retention
We will retain your personal data for as long as necessary to provide the SMS service, comply with legal obligations, resolve disputes, and enforce our agreements. If you opt out of our SMS service, we will remove your phone number from our database as soon as possible, but we may retain certain information for legal or administrative purposes.
6. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:
Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information we hold about you.
Right to Erasure: You can request that we delete your personal data under certain conditions.
Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to our processing of your personal data under certain circumstances.
Right to Withdraw Consent: You may withdraw your consent to receive SMS communications at any time by replying “STOP” to any of our messages.
If you wish to exercise any of these rights, please contact us at [Your Contact Information].
7. Security of Your Data
We take the security of your personal data seriously and employ reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
8. California Privacy Rights (CCPA) (For U.S. Residents)
If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:
Request Information: You may request information about the personal data we collect about you and how we use it.
Request Deletion: You may request that we delete any personal data we have collected about you, subject to certain exceptions.
Opt-Out of Sale: We do not sell your personal information, but if we do in the future, you will have the right to opt out of such sales.
To exercise any of these rights, please contact us at [Your Contact Information].
9. International Data Transfers
If you are located outside the United States or the European Union, your personal data may be transferred to and processed in countries where we or our service providers operate. By using our services, you consent to the transfer of your data to such countries, which may have different data protection laws than your own.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date of the updated policy will be indicated at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Studio Chique ~ Luxury Salon & Wellness Spa
2308 Rhode Island Ave NE
Washington, DC 20018
studiochique@gmail.com | www.studiochique.com